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Payment Options

How to Pay Your Bill

Hydro Hawkesbury Inc. offers many convenient methods of payment. To avoid interest charges, please ensure you allow sufficient time for the payment to reach us by the due date. This time may vary depending on how you pay your bill.

Pre-authorized Payment

Once you have enrolled, your payment will be automatically deducted from your bank account. You will continue to receive a bill detailing your account charges and the "Amount Due" will be automatically withdrawn on the "Due Date."

Standard Billing

Your bill is based on the actual amount of electricity you use during a given billing period.

Budget Billing

With this plan, you can average out your electricity payments over a longer period of time. You will receive a bill; however, your bank account will be debited on the 1st, 16th OR the 20th of each month depending on your preference. Your monthly budget amount will be based on your projected annual electricity use and the price of electricity.

Enrol in Pre-Authorized

pdfTo access our enrolment form, and upon completion, forward it to us along with a VOID cheque to:

Hydro Hawkesbury Inc.
850 Tupper St.
Hawkesbury ON K6A 3S7

Telephone or Internet payment.

You may pay your bill through a bank, trust company, or financial institution using the Internet or by telephone.

Payment by mail

Forward your payment by cheque or money order to:

Hydro Hawkesbury Inc.
850 Tupper St.
Hawkesbury ON K6A 3S7

Do not send cash through the mail. Also, always make sure that your remittance stub (the top part of your bill) is enclosed with your payment and that all 10-digits of your account number are written on the front of your cheque or money order.

Payment at a financial institution

Hydro Hawkesbury Inc. has arranged, with most major financial institutions, to accept payment at their local branch offices. You will need the remittance stub of your Hydro Hawkesbury bill to pay this way.

Payment at Hydro Hawkesbury's office

Our customer service representatives will accept payments by cheque, money order, debit card or cash. You may also deposit your cheque or money order along with the remittance stub, in the drop box located outside the front door at our Tupper St. office.

Credit card payments (Master Card and Visa)

This payment option is available through our E-Billing service or by telephone. A convenience fee of 1.75% will be charged per transaction. Your payment will be received and posted to your account on the next business day.

Electrical safety

Electrical safety

Construction & renovations

Construction & renovations

Conservation Tips

Conservation Tips

Electricity Safety Survey

Complete our ONLINE SURVEY and enter in our draw for 1 grand prize of $600 credit to be applied on your electricity bill.  The $600 prize will be available to customers of the following Utilities who did participate in the survey. (Hydro Hawkesbury, Hydro 2000, Hydro Embrun, Hearst Power Distribution, Chapleau PUC,  Northern Ontario Wires). Survey end date is  April 15, 2020.  The draw is Aptil 20, 2020.

You must have an active account with Hydro Hawkesbury to be eligible for the draw.

COVID-19

In the present situation with the COVID-19, Hydro Hawkesbury is concerned with the health and safety of the public and our employees. 

As a preventive measure please note that our office is closed until further notice.  Our employees remain at your service.

We would like to inform you of the methods of payment available:

  • By cheque. Make cheques payable to Hydro Hawkesbury Inc. (with Canada post services or we have a night deposit box outside the building.) Return the top portion of your bill with your payment and write your Hydro account number on the cheque.
  • At most financial institutions, by phone, Internet or in-branch banking.
  • Pre-authorized payment.
  • By credit card, through our partner Paymentus at 1-877-480-3969 or by internet at    https://ipn.paymentus.com/otp/stde/hwh.  Until April 30th 2020, Hydro Hawkesbury will absorb the transaction fee applicable to your transaction.
  • Following the announcement from Prime minister Mr. Ford,  Hydro Hawkesbury will bill all Time of Use customers with the Off-Peak rate for a period of 45 days.

Hydro Hawkesbury can be reached by e-mail : service @hydrohawkesbury.ca,   telephone au 613-632-6689 et fax 613-632-8603

 

COVID-19 TOU RATES

COVID-19: Time-of-Use Rates Suspended for 45 Days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Starting March 24, 2020, the off-peak electricity price of 10.1¢/kWh applies to all three time-of-use (TOU) pricing
periods. The Ontario government intends for this pricing to be in effect for 45 days to support families and small
businesses during the COVID-19 pandemic. This applies to customers that pay TOU prices and that buy their electricity
from their utility. Customers of unit sub-meter providers that are in a building that pays TOU prices also benefit.
Customers do not need to take any action as the pricing applies automatically.
MIDNIGHT
NOON
Off-peak price applies all the time
(every hour of every day – weekdays,
weekends & holidays)
OFF-PEAK 10.1¢/kWh
MID-PEAK 10.1¢/kWh
ON-PEAK 10.1¢/kWh
Emergency time-of-use prices in effect
• For many, their next bill  after March 24, 2020 will reflect the new pricing. Some may receive a bill before their utility or unit sub-meter provider has been able to implement the pricing change. In that case, the customer will get a credit on the following bill.
These are the prices that appear on the electricity line of your bill and are only for the electricity you use.