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Emergency Preparedness

Hydro Hawkesbury Inc. recommends that customers keep essential supplies on hand in the event of an emergency. Be prepared, and follow these helpful tips to stay safe in case of an extended power outage.

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Trees and Lanscape

Trees & Surface Finishing

It is your responsibility to ensure that any landscaping or surface finishing does not encroach into Hydro Hawkesbury's overhead or underground electrical distribution system or easements once the proposed electrical servicing design is approved. The shrub or tree location and expected growth must be considered.

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Call Before You Dig!

Starting June 17, 2013, under Bill 8, you must communicate with ONTARIO ONE CALL to obtain an underground locate. Call 1-800-400-2255 to put in your request.

Underground networks of services including power lines might be buried on your property. Accidentally hitting one can cause injury, property damage and inconvenient outages. Plan before you dig.

If you are planning to put in fence posts, plant a tree, excavate for a pool, deck or a new addition then please call to have the service lines located. A locate will show where any underground hydro lines may be so injury to persons or damage to equipment may be avoided.

Call Ontario One Call at 1-800-400-2255 to book your FREE service appointment. This service is available 24 hours a day, seven days a week. Please call five full business days before you dig.

It's the Law.

Having your utilities located before you dig is required by law under the Ontario Occupational Health and Safety Act (see Construction Projects 228).

For additional important information, please contact our office at 613-632-6689.

Electrical Safety

Every day our employees face inherent dangers in their jobs. That's why safety is the number one priority at Hydro Hawkesbury and making sure that electricity is delivered safely is a consideration in everything we do.

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Call before you dig

Call before you dig

Electrical Permits

Electrical Permits

Time of use rates

Time of use rates

Conditions of services (English Only)

Hydro Hawkesbury Inc. is updating its Conditions of Service, a document to communicate our operating practices, the types and level of service available to customers within our service area.

Please refer to our updated Conditions of Service document along with the Summary of Changes on our Website at https://hydrohawkesbury.ca.

Share your comments and questions between August 1st and September 15, 2019

Please email service@hydrohawkesbury.ca with the Subject line: Conditions of Service.

With your comments, please provide your name, address, hydro account number and telephone number