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Power outage reporting & information

Unplanned power outages can occur at any time due to weather conditions, construction damages, traffic accidents or equipment failure. Hydro Hawkesbury Inc. will always try to ensure that unplanned outages are kept as short as possible. In the event of an unplanned power outage our experienced linemen’s, will be on the scene to help restore the affected power system.

Before calling Hydro Hawkesbury Inc.

Check to see if the neighbours are affected too. If you notice that your neighbourhood is affected, turn off all appliances and lights. Leave one light on so you can tell when power has been restored. Be prepared.

Could it be a fuse or circuit breaker?

If your house is the only one affected, the problem could be that a fuse has blown or a circuit has tripped.

If your house has a fuse box, keep extra fuses available (make sure they are the right size). Keep a flashlight nearby; never change a fuse or reset a circuit breaker in the dark.

Call us.

If your power is still off after you've checked these things, report the power outage by calling this number during and after business hours.

TEL: 613-632-6689

Report a streetlight out

Thank you for taking the time to report a streetlight outage. The safety of our customers and community is important. To report a streetlight outage, please contact the Town of Hawkesbury by telephone at 613-632-0106 extension 2020.

COVID-19

In the present situation with the COVID-19, Hydro Hawkesbury is concerned with the health and safety of the public and our employees. 

As a preventive measure please note that our office is closed until further notice.  Our employees remain at your service.

We would like to inform you of the methods of payment available:

  • By cheque. Make cheques payable to Hydro Hawkesbury Inc. (with Canada post services or we have a night deposit box outside the building.) Return the top portion of your bill with your payment and write your Hydro account number on the cheque.
  • At most financial institutions, by phone, Internet or in-branch banking.
  • Pre-authorized payment.
  • By credit card, through our partner Paymentus at 1-877-480-3969 or by internet at    https://ipn.paymentus.com/otp/stde/hwh.  Until April 30th 2020, Hydro Hawkesbury will absorb the transaction fee applicable to your transaction.
  • Hydro Hawkesbury can be reached by e-mail : service @hydrohawkesbury.ca,   telephone au 613-632-6689 et fax 613-632-8603

 

COVID-19 TOU RATES

COVID-19: Time-of-Use Rates 

COVID-19 Rate, starting June 1, 2020 and is intended to be in place until October 31, 2020.

 The Government of Ontario has introduced a fixed COVID-19 rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers. Households, farms and small businesses who pay time-of-use electricity rates will be charged this rate 24 hours a day, seven days a week, starting June 1, 2020.

 


Customers do not need to take any action as the pricing applies automatically.
MIDNIGHT
NOON
Off-peak price applies all the time
(every hour of every day – weekdays,
weekends & holidays)
OFF-PEAK 12.8¢/kWh
MID-PEAK 12.8¢/kWh
ON-PEAK 12.8¢/kWh
Emergency time-of-use prices in effect

 

Global Adjustment (GA) charges

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and  commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate has been set at $115 per megawatt-hour.

The government intends to keep this relief in place through the end of June 2020.