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Conditions of Service

Any distributor of electricity in Ontario has its own conditions of service document that describes its operating practices, policies and any other connection service to its customers.

The conditions of service are for Hydro Hawkesbury's residential and business customers, building contractors, electricians, developers, electricity producers and suppliers. This important document provides details on fees, payment terms and security deposits, and also on regulations governing the use of electricity services. You'll also find guidelines on security, installations, inspections and on the respective responsibilities of the customer and Hydro Hawkesbury

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Call before you dig

Call before you dig

Electrical Permits

Electrical Permits

Time of use rates

Time of use rates

Conditions of services (English Only)

Hydro Hawkesbury Inc. is updating its Conditions of Service, a document to communicate our operating practices, the types and level of service available to customers within our service area.

Please refer to our updated Conditions of Service document along with the Summary of Changes on our Website at https://hydrohawkesbury.ca.

Share your comments and questions between August 1st and September 15, 2019

Please email service@hydrohawkesbury.ca with the Subject line: Conditions of Service.

With your comments, please provide your name, address, hydro account number and telephone number