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General Information

Renovators/Contractors

If you're renovating your home, here are some helpful tips and useful advice regarding electrical service to keep in mind.

Renovation Electricity Checklist

  • Advise Hydro Hawkesbury Inc. at 613-632-6689.
  • Advise the Electrical Safety Authority at 1-877-372-7233
  • Allowing as much lead time as possible

Call Before You Dig

If you or your contractor plan to install a pool, fence, plant a tree, dig a garden, landscape, excavate, or add a room to a house, call Ontario One Call at 1-800-400-2255 to locate buried cables. This is a FREE service for excavators and homeowners, 24 hours a day, seven days a week.

Disconnection of Electricity Service

With the receipt of a written request from the homeowner (Outage Request Form), Hydro Hawkesbury Inc. will disconnect the supply of electricity to a vacant premise. If the service is disconnected for more than six months the Electrical Safety Authority (ESA) may require that the service conform to its current code requirements when re-energised. We recommend you call the ESA at 1-877-372-7233 (1-877-ESA-SAFE) regarding possible electrical contractor work and ESA permit / inspection fees.

  • Be sure you or your contractor follows all local building codes, the Ontario Electrical Safety Code, bylaws and permit requirements.
  • All electrical work must be inspected and approved by the Electrical Safety Authority. This inspection must be done prior to covering any wiring with drywall or any other wall/ceiling materials.
  • Have a qualified electrician look at your electrical supply, panel and wiring to determine what alterations or additions will be required for your renovation and make arrangements for an electrical inspection.
  • Consider fire precautions in any renovation. Do you have multiple exits from your renovated space?. Can windows be used as exits?. Do you have fire extinguishers and smoke detectors installed?

Upgrading Service/Electrical Panel, Relocating Your Meter

If your renovations include upgrading your electrical service/panel and/or moving your electric meter outdoors, call our Customer Service Desk at (613) 632-6689.

Overhead Wires

If you're renovating or remodelling the exterior of your home, remember an aluminum ladder, antenna or any other metal tool that contacts a power line can cause a neighbourhood power failure and result in severe injury or electrocution. Look up first!

Safety of Electrical Work

There are a number of regulations in place to ensure that electrical installations are safe:

  • An electrical inspection permit should be obtained from the Department of the Electrical Safety Authority of Ontario 1-877-372-7233, which is the authority responsible for ensuring compliance with the Ontario Electrical Safety Code.
  • Equipment and materials installed as part of the work must be approved by the Canadian Standards Association or the Department of the Electrical Safety Authority of Ontario 1-877-372-7233.
Emergency preparedness

Emergency preparedness

saveONenergy

saveONenergy

Microfit program

Microfit program

Electricity Safety Survey

Complete our ONLINE SURVEY and enter in our draw for 1 grand prize of $600 credit to be applied on your electricity bill.  The $600 prize will be available to customers of the following Utilities who did participate in the survey. (Hydro Hawkesbury, Hydro 2000, Hydro Embrun, Hearst Power Distribution, Chapleau PUC,  Northern Ontario Wires). Survey end date is  April 15, 2020.  The draw is Aptil 20, 2020.

You must have an active account with Hydro Hawkesbury to be eligible for the draw.

COVID-19

In the present situation with the COVID-19, Hydro Hawkesbury is concerned with the health and safety of the public and our employees. 

As a preventive measure please note that our office is closed until further notice.  Our employees remain at your service.

We would like to inform you of the methods of payment available:

  • By cheque. Make cheques payable to Hydro Hawkesbury Inc. (with Canada post services or we have a night deposit box outside the building.) Return the top portion of your bill with your payment and write your Hydro account number on the cheque.
  • At most financial institutions, by phone, Internet or in-branch banking.
  • Pre-authorized payment.
  • By credit card, through our partner Paymentus at 1-877-480-3969 or by internet at    https://ipn.paymentus.com/otp/stde/hwh.  Until April 30th 2020, Hydro Hawkesbury will absorb the transaction fee applicable to your transaction.
  • Following the announcement from Prime minister Mr. Ford,  Hydro Hawkesbury will bill all Time of Use customers with the Off-Peak rate for a period of 45 days.

Hydro Hawkesbury can be reached by e-mail : service @hydrohawkesbury.ca,   telephone au 613-632-6689 et fax 613-632-8603

 

COVID-19 TOU RATES

COVID-19: Time-of-Use Rates Suspended for 45 Days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Starting March 24, 2020, the off-peak electricity price of 10.1¢/kWh applies to all three time-of-use (TOU) pricing
periods. The Ontario government intends for this pricing to be in effect for 45 days to support families and small
businesses during the COVID-19 pandemic. This applies to customers that pay TOU prices and that buy their electricity
from their utility. Customers of unit sub-meter providers that are in a building that pays TOU prices also benefit.
Customers do not need to take any action as the pricing applies automatically.
MIDNIGHT
NOON
Off-peak price applies all the time
(every hour of every day – weekdays,
weekends & holidays)
OFF-PEAK 10.1¢/kWh
MID-PEAK 10.1¢/kWh
ON-PEAK 10.1¢/kWh
Emergency time-of-use prices in effect
• For many, their next bill  after March 24, 2020 will reflect the new pricing. Some may receive a bill before their utility or unit sub-meter provider has been able to implement the pricing change. In that case, the customer will get a credit on the following bill.
These are the prices that appear on the electricity line of your bill and are only for the electricity you use.