Manage your account online
login or sign up here

Information

Billing & Payments

Payment Options

Payment Options

We offer many convenient methods of payment and solutions to control your budget.
Ebilling & Ecare

Ebilling & Ecare

Manage your account online. Fast, easy and secure. Simplify your operations and save paper.
Pre-Authorized Payments

Pre-Authorized Payments

Control your budget. Pay the same amount each month based on your average consumption.  Access our authorization form and get started today!

  • Affordability fund

Services

Residential

Residential

This section offers tools to help you manage your Hydro Hawkesbury Inc.'s account.
Commercial

Commercial

This section offers tools to help you manage your Hydro Hawkesbury Inc. account.
Time of use rates

Time of use rates

Ontario's electricity market is changing. All homes and small businesses across Ontario will be billed for electricity using Time-of-Use rates.
Consumption Rates

Consumption Rates

View current consumption rates for Hydro Hawkesbury.
  • Your Hydro News

    Receive important news and updates about your services and the industry...

COVID-19

In the present situation with the COVID-19, Hydro Hawkesbury is concerned with the health and safety of the public and our employees. 

As a preventive measure please note that our office is closed until further notice.  Our employees remain at your service.

We would like to inform you of the methods of payment available:

  • By cheque. Make cheques payable to Hydro Hawkesbury Inc. (with Canada post services or we have a night deposit box outside the building.) Return the top portion of your bill with your payment and write your Hydro account number on the cheque.
  • At most financial institutions, by phone, Internet or in-branch banking.
  • Pre-authorized payment.
  • By credit card, through our partner Paymentus at 1-877-480-3969 or by internet at    https://ipn.paymentus.com/otp/stde/hwh.  Until April 30th 2020, Hydro Hawkesbury will absorb the transaction fee applicable to your transaction.
  • Hydro Hawkesbury can be reached by e-mail : service @hydrohawkesbury.ca,   telephone au 613-632-6689 et fax 613-632-8603

 

COVID-19 TOU RATES

COVID-19: Time-of-Use Rates 

COVID-19 Rate, starting June 1, 2020 and is intended to be in place until October 31, 2020.

 The Government of Ontario has introduced a fixed COVID-19 rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers. Households, farms and small businesses who pay time-of-use electricity rates will be charged this rate 24 hours a day, seven days a week, starting June 1, 2020.

 


Customers do not need to take any action as the pricing applies automatically.
MIDNIGHT
NOON
Off-peak price applies all the time
(every hour of every day – weekdays,
weekends & holidays)
OFF-PEAK 12.8¢/kWh
MID-PEAK 12.8¢/kWh
ON-PEAK 12.8¢/kWh
Emergency time-of-use prices in effect

 

Global Adjustment (GA) charges

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and  commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The GA rate has been set at $115 per megawatt-hour.

The government intends to keep this relief in place through the end of June 2020.